Going through a social media audit process is an eye opening experience for any organization. There are often issues uncovered that pose significant challenges for a company, if left unaddressed. Many of the areas that need to be tackled moving forward are often commonly overlooked or missing pieces to a social media program, which fall [...]
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The Role of #PR in the Comment Response Chart
In PR we’re used to preparing executives or company spokespeople for media interviews and press conferences. We’ve also put our crisis plans in place to be ready for unexpected emergencies. Our position is to prepare and be ready for all types of public reaction to company communications. And, with social media keeping our constituents actively [...]